Frequently Asked Questions

General

How will I know if SnapNames has secured a domain for me?

You will receive an email notification if we successfully register a domain name on your behalf.

Can I backorder any domain extension on SnapNames?

We currently support backorders for .com and .net domain names only.

What happens when multiple people want the same domain?

If more than one user backorders a domain, it will be sent to a private auction.

Why do I see a domain name in my cart?

Domain names appear in your cart if you are the sole user who placed a backorder and we successfully register them, or if you win an auction.

What happens to the domain names I win?

Your new domains will be managed through our sister company, NetworkSolutions. We will create an account for you with them if you don't already have one.

Auction

How long do auctions last?

Standard auctions on SnapNames run for up to five days. However, for privately owned domain names, the seller sets the auction duration.

Backorder

What is the cost of placing a backorder?

Placing a backorder is completely free! You only pay if we successfully secure the domain name for you.

Does SnapNames guarantee that it will catch back-ordered domain names?

While we have a high success rate, we cannot guarantee the capture of every back-ordered domain.

Can I cancel a backorder if I change my mind?

Yes, you can cancel a backorder anytime before the daily cut-off.

Can I place the same backorder with other services?

Absolutely! You’re free to place backorder requests with multiple domain-catching services.

NOTE: This sample documentation project is not associated with SnapNames/Web.com, LLC.